Terms and Conditions2019-07-15T10:09:06+12:00

GENERAL TERMS AND CONDITIONS Crackerjack website is intended to provide general information about our business and the products we provide.  Please read these terms of use carefully before you use our website as by accessing and browsing this website you confirm that you accept the conditions and disclaimers set out below.  If you do not agree to these terms, please do not proceed with use of this website.  If you have any queries about these terms and conditions, please email us: info@crackerjack.co.nz. 1.    TERMS OF WEBSITE USE 2.    PRIVACY POLICY 3.    PROMOTIONAL TERMS AND CONDITIONS 4.    EMAIL CLUB SIGN UP AND OTHER COMPETITIONS 5.    RETURNS POLICY

1.    TERMS OF WEBSITE USE We take as much care as possible in ensuring accuracy, reliability and completeness of information provided within this website but occasionally errors and omissions may occur.  All use of this website is at your own risk and Crackerjack does not accept any liability, direct or indirect, for any loss of damage which may result, directly or indirectly, from content on this website.  We reserve the right to make changes to the content and terms and conditions without notice.  You are responsible for checking and accepting the current terms and conditions on each occasion before using this website. To the extent permitted by law, Crackerjack makes no representations, warranties or guarantees, express or implied, in relation to the merchantability, fitness for purpose, freedom from computer bugs or viruses, accuracy or availability of this website or any other website. Crackerjack shall have no liability or responsibility for any actions you may take as a result of the information and content displayed on any pages of this website, or on websites that we link to.  In no event shall Crackerjack Limited be liable for any loss or damages of any kind in connection with the use of this website or its content, other than specifically set out in these terms and conditions. The content and layout of this website is copyright and owned by Crackerjack Limited.  You must not create any links to or from this website, use or copy any part of the website without the express permission of Crackerjack.

2.    PRIVACY POLICY Your privacy is important to us and we want to be sure that you understand the terms and conditions of how we collect information and use this information.  If you send us an email, enter a competition, join our email club or make an enquiry, we may collect the information you provide (such as but not limited to, your name, email, phone number and address).  We collect your personal information in order to contact you or send you product updates, promotional information or to let you know about special deals or competitions by email, telephone or posted mail from time to time.  We will not do this unless we have your express or deemed consent to do so, usually at time of signing up to our email club database. These emails and texts will always include an “unsubscribe” facility. If you do not wish to receive them, you can update or delete your records by emailing us: info@crackerjack.co.nz. If you choose not to provide us with your contact details as described within this policy we may not be able to provide you with information about products or services that you may want, including information about special promotions or competitions. We will never sell, give or rent your personal information to anyone else as part of a mailing list without your specific permission.  We may need to share your information with third parties that perform service on our behalf such as sending mail and emails, or to enable us to respond to your enquiries or to advise you of success in a competition or promotion..  No third parties will be permitted by us to use, copy or keep your information for any other reason.  The aggregated data (not personally identifiable information) may be shared with third parties such as advertisers or other partners. The Privacy Act of 1993 gives you the right to request a copy of all personal information we hold about you and to ask for it to be updated by emailing us at info@crackerjack.co.nz.  We may require identification from you before confirming the status of any information we hold. Our website uses cookies – small files that resides on your computer and is recognised by our server when you visit our website.  When you visit our website we may use your IP address and cookies to provide certain functionality to you and to better understand how our services are being used.  If you prefer, you can turn them off in your browser and /or delete them from your hard drive.  You will still be able to visit our site, but you might lose some functions of the website. If you follow a hyperlink from this website to external websites they will have their own privacy policies and use of cookies.  We do not accept any responsibility or liabliilty for the privacy practices of such third party websites and this is at your own risk. We take security seriously and take all reasonable steps to ensure your information is kept as securely and confidentially as possible.  However when giving us your details and information, you need to be aware that we are working in an internet / electronic information storage environment and we cannot accept responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

3.    PROMOTIONAL TERMS & CONDITIONS All product pricing and offers are valid to the end date stated on promotional material or while stocks last.  Styles and product availability may vary between stores and some styles or products may not be available in all stores. There may be some variance in the actual product from the advertising photography. Unless stated otherwise, all discounts are off the original marked price and exclude clearance. All multibuy offers must be purchased in a single transaction and, where relevant, apply to the lower (or lowest) priced item. ‘Why pay’ price refers to the current Recommended Retail Price (RRP) set by the supplier or the current price charged by another retailer at time of catalogue production, and is documented by the team. The ‘Usually’ price is the retail price that the product is sold in Crackerjack stores. The ‘Was’ price is the price that the product was previously on sale for at Crackerjack.  Sorry, no rainchecks or laybys.  We aim to give you the best price, the first time our products are offered for sale in-store.  However, some products may be reduced to clear after a period of time and there may be occasional sale events.

4.    EMAIL CLUB SIGN UP AND OTHER COMPETITIONS One new email club member will be randomly selected for the monthly draw and will win a $100 gift card to spend in Crackerjack store of their choice.  Winner must reply within 10 days or a new winner will be drawn.  Prize is non-transferable, is not redeemable for cash and no change will be given.

#MyCrackerjackFind  monthly competition 
Competition is open to fans of Crackerjack’s Facebook and Instagram pages. To enter, participants must take a photo of their crackerjack find, post the photo to Instagram or Facebook with the hashtag #MyCrackerjackFind. There is one prize each month comprising of a $200 Crackerjack gift card. Prizes are non-transferable, not redeemable for cash and no change will be given. One winner will be selected at the end of each month and the winner’s name will be posted on Crackerjack’s Facebook and Instagram pages by the 5th day of the month following, requesting they Personal Message their details to Crackerjack. If a winner does not contact Crackerjack within 14 days of notification, an alternative winner will be selected. Winners may be required to show ID for prize collection. Crackerjack reserve the right to withdraw the promotion at any time. By entering the competition, entrants give permission for Crackerjack to use their profile and entry details for publicity. This promotion is in no way associated with Facebook. Any queries regarding the promotion need to be directed to Crackerjack, not Facebook.  

5.    RETURNS POLICY We are committed to providing you with a quality experience at Crackerjack.  Products purchased can be returned for any reason within 30 days to any Crackerjack store for a credit note or a refund.  If the item is not available it can be exchanged for an item of the same value.  Returned products must be unused, unworn and unwashed, with all original packaging and be accompanied with the original receipt.  For hygiene reasons we do not offer refunds on underwear and swimwear or on any items that are sold with a hygiene seal.  The refund will be in the same form as your original payment.  If a product is faulty, we will of course meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.