GENERAL TERMS AND CONDITIONS
1. TERMS OF WEBSITE USE
3. PROMOTIONAL TERMS AND CONDITIONS
4. EMAIL CLUB SIGN UP AND OTHER COMPETITIONS
5. RETURNS POLICY
6. ONLINE ORDERS
1. TERMS OF WEBSITE USE
We take as much care as possible in ensuring accuracy, reliability and completeness of information provided within this website but occasionally errors and omissions may occur. All use of this website is at your own risk and Crackerjack does not accept any liability, direct or indirect, for any loss of damage which may result, directly or indirectly, from content on this website.
We reserve the right to make changes to the content and terms and conditions without notice. You are responsible for checking and accepting the current terms and conditions on each occasion before using this website. To the extent permitted by law, Crackerjack makes no representations, warranties or guarantees, express or implied, in relation to the merchantability, fitness for purpose, freedom from computer bugs or viruses, accuracy or availability of this website or any other website.
Crackerjack shall have no liability or responsibility for any actions you may take as a result of the information and content displayed on any pages of this website, or on websites that we link to. In no event shall Crackerjack Limited be liable for any loss or damages of any kind in connection with the use of this website or its content, other than specifically set out in these terms and conditions.
The content and layout of this website is copyright and owned by Crackerjack Limited. You must not create any links to or from this website, use or copy any part of the website without the express permission of Crackerjack.
If you make a purchase online, send us an email, enter a competition, join our email club or make an enquiry, we may collect the information you provide (such as but not limited to, your name, email, phone number and address). We collect your personal information in order to contact you or send you product updates, promotional information, and/or to process any orders you may place with us or to let you know about special deals or competitions by email, telephone or posted mail from time to time. We will not do this unless we have your express or deemed consent to do so, usually at time of signing up to our email club database or registering for online shopping. These emails and texts will always include an “unsubscribe” facility. If you do not wish to receive them, you can update or delete your records by emailing us: firstname.lastname@example.org. If you choose not to provide us with your contact details as described within this policy we may not be able to provide you with information about products or services that you may want, or fulfil your online order, including information about special promotions or competitions.
We will never sell, give or rent your personal information to anyone else as part of a mailing list without your specific permission. We may need to share your information with third parties that perform service on our behalf such as sending mail and emails, or to enable us to respond to your enquiries or to advise you of success in a competition or promotion. No third parties will be permitted by us to use, copy or keep your information for any other reason. The aggregated data (not personally identifiable information) may be shared with third parties such as advertisers or other partners. We do not sell, trade or rent your personal information to others. We may also disclose your personal information where such disclosure is required by law.The Privacy Act of 1993 gives you the right to request a copy of all personal information we hold about you and to ask for it to be updated by emailing us at email@example.com. We may require identification from you before confirming the status of any information we hold.
We take security seriously and take all reasonable steps to ensure your information is kept as securely and confidentially as possible. However when giving us your details and information, you need to be aware that we are working in an internet / electronic information storage environment and we cannot accept responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
By accessing and using this website you accept that, and will not hold us responsible for any breach of security. If you are registered with us and would like to delete or update your registration and personal details from our database, please contact us by emailing firstname.lastname@example.org or by phone (09) 4183859
By accessing and using this website you consent to our collection, use and disclosure of your information as described in this policy.
3. PROMOTIONAL TERMS & CONDITIONS
All product pricing and offers are valid to the end date stated on promotional material or while stocks last. Styles and product availability may vary between stores and some styles or products may not be available in all stores. There may be some variance in the actual product from the advertising photography. Unless stated otherwise, all discounts are off the original marked price and exclude clearance. All multibuy offers must be purchased in a single transaction and, where relevant, apply to the lower (or lowest) priced item. ‘Why pay’ price refers to the current Recommended Retail Price (RRP) set by the supplier or the current price charged by another retailer at time of catalogue production, and is documented by the team. ‘Elsewhere’ price refers to the current Recommended Retail Price (RRP) charged by another retailer at time of catalogue production, and is documented by the team. The ‘Usually’ price is the retail price that the product is sold in Crackerjack stores. The ‘Was’ price is the price that the product was previously on sale for at Crackerjack. Sorry, no rainchecks or laybys. We aim to give you the best price, the first time our products are offered for sale in-store. However, some products may be reduced to clear after a period of time and there may be occasional sale events.
4. EMAIL CLUB SIGN UP AND OTHER COMPETITIONS
One new email club member will be randomly selected for the monthly draw and will win a $100 gift card to spend in Crackerjack store of their choice. Winner must reply within 10 days or a new winner will be drawn. Prize is non-transferable, is not redeemable for cash and no change will be given.
#MyCrackerjackFind monthly competition
Competition is open to fans of Crackerjack’s Facebook and Instagram pages. To enter, participants must take a photo of their crackerjack find, post the photo to Instagram or Facebook with the hashtag #MyCrackerjackFind. There is one prize each month comprising of a $200 Crackerjack gift card. Prizes are non-transferable, not redeemable for cash and no change will be given. One winner will be selected at the end of each month and the winner’s name will be posted on Crackerjack’s Facebook and Instagram pages by the 5th day of the month following, requesting they Personal Message their details to Crackerjack. If a winner does not contact Crackerjack within 14 days of notification, an alternative winner will be selected. Winners may be required to show ID for prize collection. Crackerjack reserve the right to withdraw the promotion at any time. By entering the competition, entrants give permission for Crackerjack to use their profile and entry details for publicity. This promotion is in no way associated with Facebook. Any queries regarding the promotion need to be directed to Crackerjack, not Facebook.
$100 Gift Card
Competition is open to fans of Crackerjack’s Facebook page on 29th – 6th May 2020. To enter, participants must comment on the original competition Facebook post by midnight Wednesday 6th May 2020. Entries received on other Facebook posts or Instagram will not be included in the competition. There is five prizes in total comprising of 1 $100 Crackerjack gift card. Prize is non-transferable, not redeemable for cash and no change will be given. Five winners will be selected and the winner’s names will be posted on Crackerjack’s Facebook page by 8th May 2020 requesting they Personal Message their details to Crackerjack. If a winner does not contact Crackerjack by 13th May, an alternative winner will be selected. Winners may be required to provide their address details and/or photo ID to Crackerjack for prize collection. Crackerjack reserve the right to withdraw the promotion at any time and/or to replace with alternative product if no stock is available. By entering the competition, entrants give permission for Crackerjack to use their profile and entry details for publicity. This promotion is in no way associated with Facebook. Any queries regarding the promotion need to be directed to Crackerjack, not Facebook.
5. RETURNS POLICY
We are committed to providing you with a quality experience at Crackerjack. Products purchased online can be returned for any reason within 60 days of delivery to any Crackerjack store for a credit note or a refund (once our stores reopen) OR you can request a FREE pick up by a courier. To arrange this please email email@example.com stating your reason for return along with your order number from your receipt. Alternatively, if you would like to speak to one of our team members regarding your return, please phone (09) 4183859.
If the item is not available it can be exchanged for an item of the same value. Returned products must be unused, unworn and unwashed, with all original packaging and be accompanied with the original receipt. For hygiene reasons we do not offer refunds on underwear and swimwear or on any items that are sold with a hygiene seal. The refund will be in the same form as your original payment. If a product is faulty, we will of course meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
6. ONLINE ORDERS
Crackerjack takes website credit card security extremely seriously. For your peace of mind, this website uses Windcave Hosted Payments as a secure platform for credit card payments. Windcave hosts and manages the payment page, which is secured by its own SSL certificate in their data centre. Windcave Hosted Payments are designed to ensure all credit card transactions on our website are made according to the strictest security standards.
While we have made every effort to ensure that the colour photographs displayed on our website are as true to the represented product as possible, features and colours may not be exactly as they appear on your screen, as every display varies slightly.
While we endeavour to keep our stock levels accurate at all times, all orders are subject to availability and, on occasion, the stock levels showing on the website may be incorrect. If an item is purchased and is not available at time of dispatch, your order will be refunded immediately.
To ensure that your parcel will be delivered safely, deliveries will be left at your door. Please note that we cannot deliver to a PO Box address, please provide an alternate postal address. We aim to have your parcel to you within 4 – 7 working days of receipt of order within New Zealand, please note that rural deliveries may take slightly longer. Delivery times are subject to stock availability and we will advise you if your order may be delayed.
Courier fees are non-refundable and orders are generally dispatched within three working days of receipt of your order.