How can we help?

When your order has been picked and dispatched you will be emailed a confirmation that your bargains are on their way to you. This email will have your tracking number so you can track the progress of your delivery through Courier Post website: https://www.courierpost.co.nz/track/track-and-trace/

Our standard delivery cost for orders are $8 North Island (including rural) and $12 South Island (including rural).
Items over 25kg and/or are over 1.5m in size are available only for click and collect.

Click and collect is available for all our Crackerjack stores. Simply select Click & Collect as your delivery / pick up method at checkout. You will be emailed when your order is ready to collect from your local Crackerjack store.

No we do not do express shipping.

If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add 'info@crackerjack.co.nz' to your email address book, then emails from us should come through just fine.

If this is not the case, then the incorrect email address may have been entered on the order. Please check your account details to ensure your email address is spelt correctly and it's your valid email address.

If you are still unable to work out why you are not receiving a confirmation email then please email our Online Team and we will look into this for you.

We aim to have your parcel to you within 2 – 6 working days for North Island, 3 – 7 working days South Island and 4 – 8 working days for rural delivery upon receipt of order within New Zealand, please note that rural deliveries may take slightly longer but will not cost any extra. Delivery times are subject to stock availability and we will advise you if your order may be delayed. Orders placed on the weekend or on a public holiday will not be dispatched until the next business day.

All our online orders are delivered using Courier Post and requires a signature for each package. If no one is available at the address to sign for the package, Courier Post will leave a ‘card to call’. Please contact Courier Post on 0800 COURIER (268 743) or online https://www.nzpost.co.nz/tools/missed-my-parcel to arrange re-delivery.

We have a maximum single product allowance of x50 per person. For any larger orders, please contact our help desk help@crackerjack.co.nz. Bulk orders may incur an extra freight charge.

We do not deliver to PO Boxes or ship internationally.

We will send you a confirmation email as soon as we have received your parcel. If you do not hear from us, call the service you used to return the parcel. Sometimes post does get lost so we recommend you send items via tracked delivery.

We are committed to providing you with a quality experience at Crackerjack. Products purchased online can be returned within 30 days of delivery with a returns form to Crackerjack Online or any Crackerjack store to receive an online store credit or a refund.

Click here to download returns form

If the item is not available it can be exchanged for an item of the same value. Returned products must be unused, unworn and unwashed, with all original packaging and be accompanied with the original receipt.

The following items are not eligible for return: gift cards, earrings, underwear, swimwear, clearance products and perishable goods such as food. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases. Crackerjack does not accept returns due to change of mind, please choose carefully.

The refund will be in the same form as your original payment. If a product is faulty, we will of course meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

If you decide to return your purchase to us via post or courier, you will need to pay the postage costs. These will vary depending on the size of the item and your location. We will notify you via email as soon as we receive your return.

If you have received an order containing a faulty, damaged product or the wrong product we will happily exchange it for you. You can either return it to your local Crackerjack store with your proof of purchase and returns form or for online orders you can contact us at supply@crackerjack.co.nz to request a courier pickup your item free of charge. You will also need to include your proof of purchase and completed returns form.

Email: supply@crackerjack.co.nz

Office hours: 9:00am - 4:00pm Monday - Friday (excluding Public Holiday)

We will endeavor to get back to you as quickly as possible.

Please see our full store listing here.