How can we help?

Yes. You can purchase a Digital Gift Card for yourself or for someone else. If purchasing for yourself, the gift card will be emailed directly to you.

Customers may check their gift card balance through theGift Card Information pageGift Card Information page on the Crackerjack website.

If you are unsure of your balance, please contact our team at help@crackerjack.co.n and we’ll be happy to assist.

No. Gift Cards cannot be exchanged for cash, refunded, or transferred.

Yes. When purchasing online, you can choose a future delivery date for the gift card to be emailed to the recipient.

Gift cards purchased from 16 March 2026 onwards are valid for 3 years from the date of purchase, in line with New Zealand legislation. Once a gift card has expired it can no longer be used.

If your gift card was purchased before 16 March 2026, the expiry period will be 12months from date of purchase.

Yes. If your purchase is less than the value of the gift card, the remaining balance will stay on the card for future use until the expiry date.

Online: Enter your unique gift card code at checkout in the gift card field.

In store: Show the email with your gift card code to our team at the counter.

All Gift Cards are valid for 3 years from the date of purchase, in line with New Zealand legislation effective from 16 March 2026.

First, please check your junk or spam folder. If you still can’t find it, contact us at help@crackerjack.co.n and we’ll look into it for you.

Digital Gift Cards contain a unique code and should be kept safe.

If you believe you’ve lost your email, please contact us as soon as possible at help@crackerjack.co.n and we will do our best to assist.

If you return an item that was paid for using a Gift Card, the refund will be issued as either:

• A new Gift Card, or
• A Credit Note

This is subject to our Returns Policy. https://www.crackerjack.co.nz/terms-and-conditions

If your order total exceeds the gift card balance, you can pay the remaining amount using another accepted payment method at checkout.

A Digital Gift Card is an electronic voucher delivered by email. It includes a unique code that can be used online or in any Crackerjack store.

Digital Gift Cards can be used:
• Online at www.crackerjack.co.nz
• In any Crackerjack store nationwide https://www.crackerjack.co.nz/stores

Absolutely! Well-behaved dogs are welcome to join their humans on a bargain hunt at Crackerjack.

To keep tails wagging and everyone happy, dogs must remain on a leash, stay under their owner's control, and be respectful of other shoppers. Not everyone is a dog lover, and some customers (especially little ones) may feel nervous around dogs or have allergies.

Paws and Conditions Apply:

Leash up: Keep your furry bargain hunter on a leash and close by while you shop.
Clean up: Oopsies...If your pup has an accident, please clean it up and leave the area fresh and tidy for fellow shoppers.
Be respectful: We know Crackerjack bargains can get tails wagging! Please be mindful of other shoppers, our team, and our products. If an excited tail sends something tumbling, we'd appreciate your help picking it up and letting one of our team know if needed.

While we love seeing our four-legged customers, the comfort and safety of all shoppers come first. Our team has the final say on whether a dog can enter or remain in the store, and may occasionally ask a dog to sit this shopping trip out. These decisions are made with the safety, comfort, and shopping experience of all customers and team members in mind.

Thanks for helping us make Crackerjack a paws-itively great place to shop.

If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add 'help@crackerjack.co.nz' to your email address book, then emails from us should come through just fine.

If this is not the case, then the incorrect email address may have been entered on the order. Please check your account details to ensure your email address is spelt correctly and it's your valid email address.

If you are still unable to work out why you are not receiving a confirmation email then please email our Online Team and we will look into this for you.

For added security, we recommend selecting the ‘Signature Required’ option at checkout. This ensures that NZ Couriers won't leave your parcel unattended. The cost of this service is $1.00, which will be automatically added to your freight cost. 

If you choose to sign your delivery, please ensure that someone is home to receive the parcel. 

Please note that the Signature Required is not available for Rural Addresses as a third party delivers the rural parcels. 

When your order has been picked and dispatched you will receive a confirmation email that your bargains are on their way to you. This email will have your tracking number so you can track the progress of your delivery through NZ Post website: https://www.nzpost.co.nz/tools/tracking

Please follow the below instructions to track your order on the NZ Post website:

1. On your email order update, you will see a tracking number

2. Open the tracking page and enter your tracking number

3. Click Track

Our standard delivery cost for orders are $8.95 Auckland up to 7kg, $9.95 North Island up to 7kg and $15.95 South Island up to 7kg. There is a $5.95 to $6.95 additional charge for rural delivery. Orders over 7kg will calculate automatically at checkout based on weight of heavy items. Items over 25kg and/or are over 1.5m in size are available only for click & collect.

We aim to dispatch your order within 2 working days. Delivery times are subject to stock availability, and we may advise you if your order will be delayed. Orders placed on weekends or public holidays will be dispatched on the next business day.

Once it’s been collected by NZ Post, you can expect to receive your order within the following delivery timeframes provided by NZ Post : 1 – 3 working days North and South Island. Please allow extra 3 – 4 working days for rural delivery.

Delivery timeframes start from the date when the courier picks up the order, not from the time when the order was placed. Please note that your order will take up to 2 business days to be processed before the courier picks it up.

We use NZ Post for our online deliveries where possible. Please contact NZ Post through this link https://www.nzpost.co.nz/contact-support, or https://www.nzpost.co.nz/tools/tracking. for parcel tracking.

Once the parcel has been delivered to your property the courier is no longer responsible for the parcel and will not refund or replace items that have been lost, stolen or damaged after they have been successfully delivered to your property.

We recommend making sure that you include instructions where you would like your parcel left when placing your order if no one will be home to receive it. Otherwise, the courier drivers will leave the parcel on your doorstep or in your mailbox if it is small.

No we do not do express shipping.

We have a maximum single product allowance of x50 per person. For any larger orders, please contact our help desk help@crackerjack.co.nz. Bulk orders may incur an extra freight charge.

We do not deliver to PO Boxes or ship internationally.

Crackerjack takes website credit card security extremely seriously. For your peace of mind, this website uses Windcave Hosted Payments as a secure platform for credit card payments. Windcave hosts and manages the payment page, which is secured by its own SSL certificate in their data centre. Windcave Hosted Payments are designed to ensure all credit card transactions on our website are made according to the strictest security standards.

Is Afterpay available in store and online?
Yes. Afterpay is available online and in store. You can simply choose Afterpay at the online checkout. When in store, you can request the option of your choice at the counter.

Is there a minimum spend for Afterpay?
Online purchases have a $50 minimum spend for transactions, excluding freight. There is no minimum spend for in store transactions.

How does Afterpay work?
It allows you to buy now and pay later. Your purchase will be split into 4 equal instalments fortnightly. For more information on Afterpay, see the terms and conditions here. https://www.afterpay.com/en-NZ/terms-of-service

What’s the refund policy?
Products purchased online can be returned within 30 days of delivery with a returns form to Crackerjack Online or any Crackerjack store to receive an online store credit or a refund. For more information, check out: https://www.crackerjack.co.nz/faqs/returns

Once we have processed the refund, we will automatically update Afterpay. Your payment with Afterpay will then be adjusted to reflect the new total order value. See https://www.afterpay.com/terms for more information.

Can I use Afterpay to purchase a gift card?
We are unable to accept payments via Afterpay for gift cards. You cannot use Afterpay to purchase another form of credit.

How do I sign up?
You can sign up with Afterpay here https://www.afterpay.com/en-NZ

Click & Collect allows you to place an online order and pick it up from your chosen Crackerjack store.

Simply choose your preferred store when you shop online, and we'll let you know when your order is ready to pick up.

• Order before 1:00pm and our team will have your order ready for collection the same day.
• Orders placed after 1:00pm will be available the following business day.

For full details on pickup timeframes, service fees, uncollected orders, cancellations and refunds, please refer to our Click & Collect Terms & Conditions HERE

We'll hold your items for 7 days after your Ready for Collection email is sent.

If your order hasn't been picked up by then, we may need to return those bargains to the shelf so they're available for the next bargain hunter. Returning items to store stock does not automatically cancel your order or trigger a refund.

For full details on uncollected orders, cancellations and refunds, please refer to our Click & Collect Terms & Conditions HERE.

We offer Same Day Click & Collect on eligible orders.

• Order before 1:00pm and our team will have your order ready for collection the same day.
• Orders placed after 1:00pm will be available the following business day.

Our team loves a challenge and will always try to get your order ready sooner where possible, but same day pickup for orders placed after 1:00pm isn't guaranteed.

You'll receive a Ready for Collection email when your order is available to collect. Please wait for this email before visiting the store.

Once an order has been submitted, changes or cancellations may not always be possible and are handled on a case by case basis. The $5 Click & Collect service fee is non-refundable as costs are incurred from the time an order is placed, including administration, processing, stock handling and, where applicable, returning items to store stock.

Please see our full Terms & Conditions HERE.

We'll send you a Ready for Collection email as soon as your order has been picked, prepared and is ready to pick up.

Please wait until you've received this email before visiting the store.

Your order can be picked up from the Crackerjack store selected when placing your order.

Please bring your order confirmation or Ready for Collection email with you, either printed or on your phone.

As soon as your order is ready, we'll send you a Ready for Collection email.Once you've received it, simply head to your selected store during opening hours and pick up your order.

Please bring your order confirmation or Ready for Collection email, either printed or on your phone.

You may also be asked to provide valid photo ID.

Yes.

If someone is picking up your order on your behalf, they should have your order confirmation or Ready for Collection email, along with your full name and order number. They may also be asked to provide their valid photo ID.

A $5 Click & Collect service fee applies to all Click & Collect orders.

The fee helps cover the costs associated with administration, processing, stock handling and preparing your order. If you change your mind, our team may also need to return your items to the shelf so they're ready for the next bargain hunter.

Yes, it is available at all stores that hold the product selected. If the product is unavailable for a specific store, that means it is sold out in that store.

When you first visit our website, you’ll see a “Select Your Store” pop-up. You can also update this anytime:

• Desktop: Click “Select Your Store” in the top left corner of your screen.
• Mobile/Tablet: Tap “Select Your Store” at the top of the screen.

You can change your preferred store or delivery option in three ways:

1. Select Your Store – Update your store choice at any time using the “Select Your Store” option.
2. Product Page – Choose your delivery or collection option directly from the product page.
3. Checkout – Update your store or delivery preference when completing your order

To check which stores have the item you want, go to the product page and click on "Check Stock Instore". This will show you the stock availability for each store.

If you’re seeing unavailable items, it may be because you haven’t selected your preferred store or delivery option.

You can set or update this anytime by clicking “Select Your Store”:

• When you first visit the website (via the pop-up box)
• On desktop (top left corner of the screen)
• On mobile/tablet (top of the screen)
• On a product page or at checkout

Once you’ve chosen your store or delivery option, you’ll only see items available for that selection.

That is probably happening because you have changed your preferred store during your shopping process. Your cart will be updated to show what is or isn't available from your chosen latest store.

If you are unable to proceed to payment at checkout, it is likely because there are unavailable items in your cart. You can either remove them from your cart or change your delivery method to see which items are available for your selected delivery method. You can check which items are or aren't available for your chosen delivery method under the Review Order section or change your delivery method under Shipping Options.

Because the items you have selected are unavailable from your chosen store or our fulfilment stores and can't be shipped. Please remove items or change your delivery method at checkout.

While we endeavour to keep our stock levels accurate, all orders are subject to stock availability.

Because we fulfil orders from our stores rather than a big fancy warehouse, products can sell in-store at the same time as online orders are being processed. If an item becomes unavailable during picking, we'll contact you and arrange a refund or alternative solution where appropriate.

Parallel imports refer to products that are imported and sold outside of a brand's authorized distribution channels. They are often more affordable than the brand's usual prices here in New Zealand because they are sourced directly from overseas supply chains without the middle man.

The best before date provides information on food quality. Food can still be sold and consumed after its best-before date as long as it has been stored according to the instructions on the packaging. However, the food may have lost some nutritional value and might not taste the same.

The term ‘dangerous goods’ refers to items that are potentially dangerous specifically during transportation and this term is used in New Zealand’s transport legislation. Dangerous goods are substances or articles with hazardous properties which, if not properly controlled during transport, present potential hazards to health, safety and the natural or built environment and anything in it.

We will send you a confirmation email as soon as we have received your parcel. If you do not hear from us, call the service you used to return the parcel. Sometimes post does get lost so we recommend you send items via tracked delivery.

We are committed to providing you with a quality experience at Crackerjack. Products purchased online can be returned within 30 days of delivery with a returns form to Crackerjack Online or any Crackerjack store to receive an online store credit or a refund.

Please be aware that if you placed an online order using Afterpay, you will need to contact help@crackerjack.co.nz so our online team can assist you with the refund. Due to the way Afterpay works, we are unable to process refunds for Afterpay orders at Crackerjack stores if the order was originally placed online.

Click here to download returns form

If the item is not available it can be exchanged for an item of the same value. Returned products must be unused, unworn and unwashed, with all original packaging and be accompanied with the original receipt.

The following items are not eligible for return or exchange: gift cards, earrings, underwear, swimwear, clearance products and perishable goods such as food. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases. Crackerjack does not accept returns due to change of mind, please choose carefully.

The refund will be in the same form as your original payment. If a product is faulty, we will of course meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

If you decide to return your purchase to us via post or courier, you will need to pay the postage costs. These will vary depending on the size of the item and your location. We will notify you via email as soon as we receive your return.

If you have received an order containing a faulty, damaged product or the wrong product we will happily exchange it for you. You can either return it to your local Crackerjack store with your proof of purchase and returns form or for online orders you can contact us at help@crackerjack.co.nz to request a courier pickup your item free of charge. You will also need to include your proof of purchase and completed returns form.

Email: help@crackerjack.co.nz

Office hours: 9:00am - 4:00pm Monday - Friday (excluding Public Holiday)

We will endeavor to get back to you as quickly as possible.

Please see our full store listing here.