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  • If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add '' to your email address book, then emails from us should come through just fine.

    If this is not the case, then the incorrect email address may have been entered on the order. Please check your account details to ensure your email address is spelt correctly and it's your valid email address.

    If you are still unable to work out why you are not receiving a confirmation email then please email our Online Team and we will look into this for you.

  • For added security, we recommend selecting the ‘Signature Required’ option at checkout. This ensures that NZ Couriers won't leave your parcel unattended. The cost of this service is $1.00, which will be automatically added to your freight cost. 

    If you choose to sign your delivery, please ensure that someone is home to receive the parcel. 

    Please note that the Signature Required is not available for Rural Addresses as a third party delivers the rural parcels. 

  • When your order has been picked and dispatched you will receive a confirmation email that your bargains are on their way to you. This email will have your tracking number so you can track the progress of your delivery through NZ Couriers website:

  • Please follow the below instructions to track your order on the NZ Couriers website:

    1. On your email order update, you will see a tracking number like this CU..123.A.3111111.1

    2. Open the tracking page and locate the option “Customer printed labels”.

    3. From your tracking number, enter the Company A/C number (seven digits after A.) and Consignment number (three digits after CU.).

    4. Click Track my item.

    Please allow up to 24 hours for your tracking number to register with the courier before making an enquiry.

  • Our standard delivery cost for orders are $7.95 Auckland up to 10kg, $8.95 North Island up to 10kg and $12.95 South Island up to 10kg. There is a $4.95 to $5.95 additional charge for rural delivery. Orders over 10kg will calculate automatically at checkout based on weight of heavy items. Items over 25kg and/or are over 1.5m in size are available only for click & collect.

  • We aim to dispatch your order within 2 working days. Delivery times are subject to stock availability, and we may advise you if your order will be delayed. Orders placed on weekends or public holidays will be dispatched on the next business day.

    Once it’s been collected by NZ Couriers, you can expect to receive your order within the following delivery timeframes provided by NZ Couriers: 1 – 3 working days North and South Island. Please allow extra 3 – 4 working days for rural delivery.

    Delivery timeframes start from the date when the courier picks up the order, not from the time when the order was placed. Please note that your order will take up to 2 business days to be processed before the courier picks it up.

  • We use NZ Couriers for our online deliveries where possible. Please contact NZ Couriers through this link, or for parcel tracking.

    Waiheke and other Outer Island orders are delivered through NZ Post. You can track your order here 

    Rural deliveries are collected by NZ Couriers and passed to a third party (Coural) for final delivery.

  • Once the parcel has been delivered to your property the courier is no longer responsible for the parcel and will not refund or replace items that have been lost, stolen or damaged after they have been successfully delivered to your property.

    We recommend making sure that you include instructions where you would like your parcel left when placing your order if no one will be home to receive it. Otherwise, the courier drivers will leave the parcel on your doorstep or in your mailbox if it is small.

  • No we do not do express shipping.

  • We have a maximum single product allowance of x50 per person. For any larger orders, please contact our help desk Bulk orders may incur an extra freight charge.

  • We do not deliver to PO Boxes or ship internationally.